Privacy Policy
ENOTRAC – Privacy Policy
This privacy policy explains how we process personal information that we obtain from our existing and future customers, partners, suppliers, and other email contacts when they use ENOTRAC services, visit our events or business premises or use our website, apps, platforms and services they subject to this Privacy Policy (our “Services”).
This Privacy Policy subject to Swiss law. Because of certain forms of data processing also the European General Data Protection Regulation (“DSGVO”) has to be considered. This privacy policy is aligned with the GDPR.
Under this Privacy Policy, “ENOTRAC” stands for ENOTRAC AG, Switzerland and is referred to in this information also as “we”, “us” or “our”. Wherever ENOTRAC UK Ltd is meant, it is explicitly noted.
Table of Contents:
1- Responsibility, Data Protection Officer
2- Taking effect and validity of this privacy policy
3- Collected information and its purpose
3.1- Responding to customer requests
3.2- Event Management
3.3- To fulfil a contract
3.4- Acquisition of new customers
3.5- Payment Information
3.6- Cookies and other technologies
3.7- Legal and Regulatory Requirements and Other Business Purposes
3.8- Data Security
4- Legal basis for the use of your personal information
5- How we share your information
5.1- Within Enotrac
5.2- Outside of ENOTRAC, with our partners and third parties
6- How we protect your information
7- Asserting your rights
8- Storage of your information
9- Changes to this Privacy Policy
1- Responsibility, Data Protection Officer
ENOTRAC is the data controller of your personal data, i.e. the organization that determines the “purposes and means” for the processing of your personal data or defines the intended purposes for the personal data processed by ENOTRAC and the way in which such data is processed.
Responsible for data processing is:
ENOTRAC AG
Seefeldstrasse 8
CH-3600 Thun
Tel: +41 33 346 66 11
info@enotrac.com
ENOTRAC UK Ltd.
Chancery House, St Nicholas Way
Sutton, Surrey SM1 1JB
Tel: +44 20 8770 3501
info@enotrac.com
If you have any questions or comments about this privacy policy, please contact Enotrac directly or contact our data protection Officer.
Our data protection officers are:
ENOTRAC AG
René Schär
rene.schaer@enotrac.com
ENOTRAC UK Ltd.
Marco Zilberstein
marco.zilberstein@enotrac.com
2- Taking effect and validity of this privacy policy
This privacy policy applies to the following services:
- Fill in a form on one of our websites.
- Contacting with call-back request.
- Researching Enotrac services, both online and offline.
- Enquiry calls or requests from you that we process, such as to an invoice, in projects and to all other services of ENOTRAC.
- Marketing services that we believe may be of interest to you and your business.
3- Collected information and its purpose
We collect personal information in the following circumstances:
- If you have expressed interest in a product or service we offer. To do this, we will collect your business contact information. For example, if you contact us online, visit us at an event, or call us to get information of a possible service or product, we will record your details so that we can follow up on your request.
- By using our services, we are authorized to collect and process personally identifiable information regarding your use of these services, so that we can improve your overall user experience and achieve our obligations to you.
Hereafter we will explain in more detail how we use the information collected under these circumstances.
3.1- Responding to customer requests
Your personal information will be processed so that we can respond to requests and help to identify users. For example, your contact information will be collected if you wish to be recalled or you fill in a contact form. This data can then be used for identification in the future.
Special categories of personal data (sensitive data) of external persons are not processed by ENOTRAC.
3.2- Event Management
We collect your data for your registration for an event that interests you, in order to provide you with the relevant materials for such events.
For example, depending on the nature of the event, we will collect your name, business phone numbers (mobile and landline) and contact information to provide you with the information you need.
3.3- To fulfil a contract
In order to support your business and to fulfil our contractual obligations with you, we may need to obtain, store and process personal information. For example, to fulfil orders and provide services, communication with you and third parties via various media, arrange appointments, obtain information from third parties, organize repairs etc.
3.4- Acquisition of new customers
We do not buy customer data from third parties. Only the customer data conveyed in a project or by other customers in relation to a service is considered.
We process and store all personal data that you submit to us in the context of e-mail inquiries (e.g. name, address, e-mail address, telephone number, etc.) to carry out the contact you requested as well as for the further support of customer relations. We use this personal information only in the case of inquiries and only within our company. These data will not be passed on third parties, unless this is necessary for the fulfilment of a contract. Additional personal data will only be collected if you voluntarily provide information in the context of a request. This data will be stored until your request for deletion.
3.5- Payment Information
We process or store all information necessary for proper and lawful payment transactions and our accounting. Payment information may also be stored and processed by the participating banks, payment institutions and our fiduciary for bookkeeping. All data about payment information contains no personal information and will be kept for at least as long as required by law.
3.6- Cookies and other technologies
Cookies and similar technologies (e.g. web beacons) are small pieces of data used to store technical and / or personal information, to identify users of a service and to enable certain functions.
The “session cookies” used on the Enotrac website are only stored in the main memory of the browser, which means that they are lost again after closing the browser. Visit data that must be persisted during a session are e.g. form data to redisplay when typed incorrectly. At the latest with the submission of the form these are also deleted.
With a global notice, visitors are informed about the use of cookies on the website.
– Google Analytics:
Our website uses Google Analytics, a web analysis service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”). Google Analytics uses permanent cookies. The information generated by the cookie about your use of our website is generally sent to and stored on a Google server in the United States. However, if IP anonymization is activated on this website, Google will shorten your IP address in the European Union (EU) and European Economic Area (EEA) before transmitting it to the United States. Only in exceptional cases will your full IP address be transmitted to a server belonging to Google in the United States and then shortened there.
Google will use this information on behalf of ENOTRAC to analyse your use of the website, compiling reports for us on website activity and providing other services relating to website and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.
You can prevent information generated by cookies about your use of our website (including your IP address) being sent to and processed by Google by downloading and installing the following browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
– Google Maps
The website of ENOTRAC uses the map service Google Maps via an API. Provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the features of Google Maps, it is necessary to save your IP address. This information is usually transmitted to and stored on a Google server in the United States. The provider of this site has no influence on this data transfer.
The use of Google Maps is for the sake of an attractive presentation and an easy findability of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f DSGVO.
For more information on how to handle user data, please refer to Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/.
– SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests through the contact form you send to us as a site operator.
You can recognize an encrypted connection by changing the address line of the browser from “http: //” to “https: //” and the lock symbol in your browser line.
If SSL encryption is enabled, the data you submit to us cannot be read by third parties.
3.7- Legal and Regulatory Requirements and Other Business Purposes
Sometimes we need to process your personal information in order to comply with applicable laws and regulations, such as: For example, if we have to report a suspicion of fraud.
Your information may also be processed for other business purposes, including through negotiation, contracting and fulfilment, managing accounts and records, supporting corporate social responsibility, or conducting legal, regulatory and internal investigations.
3.8- Data Security
Your data will be secured by appropriate technical, physical and organizational measures so that they are protected against unauthorized access by third parties. The data is stored on servers operated by ENOTRAC itself. ENOTRAC does not store data externally on external servers or in a cloud. We continuously adapt our measures to technological progress. Nevertheless, we point out that absolute data security cannot be guaranteed.
Despite the SSL encryption of the website used by us (see certificate top left in your browser line), we point out that the Internet-based data transmission has security vulnerabilities outside of our web server, e.g. nodes in the international network. This also applies to all data transmitted unencrypted by e-mail.
4- Legal basis for the use of your personal information
Enotrac processes your personal information only if it has a legal basis.
The legal basis will depend on which of the above mentioned purposes the personal data is collected and used. In almost all cases, the legal basis will be one of the following:
- The legitimate business interests of Enotrac: When Enotrac needs to process or acquire projects, distribute or maintain products and services.
- Fulfilment of a contract: If you have ordered or requested products or services from us and we need to use your contact information to process your order and provide products or services.
- Compliance with legal regulations: If Enotrac is required by law and must use your contact information to comply with these legal regulations.
5- How we share your information
5.1- Within Enotrac
We restrict access to personal information to people in our company who need to know this information in order to fulfil their daily work.
5.2- Outside of ENOTRAC, with our partners and third parties
We will not share personal information with other individuals or companies outside Enotrac unless you have given your consent.
If we collect your personal information, e.g. if you have mailed or mailed us your e-mail, business card, letter or other communication channels in person, initiated or sent, we assume that you have given your consent.
6- How we protect your information
Your personal information will be stored on secure servers and will not be used for purposes other than those in this Privacy Policy. The servers that Enotrac uses to store this data are accessible only to authorized personnel and Enotrac ensures that adequate security measures are in place.
Unfortunately, data transfers over the Internet or data storage systems are not always 100 percent secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the contact information provided.
7- Asserting your rights
You have the right at any time to correct, update, restrict, retain a machine-readable copy of your personal information, request the deletion of your information or assert other directly applicable rights in your jurisdiction. To exercise these rights, please contact the following address to send us your request by e-mail.
E-mail address: info@enotrac.com
We will delete your personal information if requested. Before deleting, we reserve the right to contact you in advance to confirm your correct identity and will. We would like to point out, however, that the deletion of data may create a conflict with contractual agreements, which may result in consequences such as contract termination or cost implications.
We comply with all requests relating to the exercise of your rights under applicable law. Please note, however, that there are a few limitations to these rights and that there may be circumstances in which we are unable to comply with your request. If you have any questions or concerns about your personal information, please contact us using the contact information provided. You also have the right to report your concerns to your local data protection authority.
Data Protection Authority in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).
8- Storage of your information
Enotrac will retain your personal information only for as long as necessary to fulfil the purposes described in Section 3 of this Privacy Policy and in accordance with the applicable retention and limitation periods. We may also keep a record of correspondence with you (e.g. if you have a complaint about a product or our services) as long as this is necessary to protect us from any legal claim. If we no longer need your personal data, we will delete it.
Enotrac will not delete your personal information if it relates to an active business relationship or a product or service you specifically request.
9- Changes to this Privacy Policy
We update our privacy policy from time to time to ensure that you are promptly informed of our data processing activities. We do not undertake any processing activities that could endanger your personal information and will seek your explicit consent to protect your right to privacy if necessary. Any changes we make to this Privacy Policy will be posted on the website. The version published on our website applies.
Last modified: 9th August 2022